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They enjoy better reviews than the other big solar installers, but that’s just not saying much. If these review scores are starting to scare you away from the solar industry altogether, fear not! There are dozens of smaller, local installers also working in the northern California area . “After getting ~6 quotes from multiple solar installers I am happy I went with Sunrun. While they were not the least expensive they posed the best value .
Rather than paying Sunrun in monthly increments overtime, you get to save more money by paying a fixed amount for 25 years worth of energy costs up-front. In this arrangement, you still get to enjoy reduced electricity bills, but Sunrun retains ownership of the solar panels. Sunrun is quite different from most other solar companies in the way it operates. Buying the panels outright is generally the most cost-effective payment option for a Sunrun residential solar system, as you will not be paying any interest rates on financing. A full purchase will qualify you for Suntrust warranties and rate-hike protection as well.
Sunrun Solar Panels Review: Does Biggest Mean Best?
One of my friends is going through with an install in the spring. And there's nothing on my account that even says that that's going to happen. That is what annoys me about the whole situation. I was after just the aspect of saving money on my electric bill. And I like the fact that I didn't have to shell out 30 grand for all these panels. He doesn't have the battery backup, and he saves a lot of money.
His recommendation was to a purchase system versus a PPA or purchase power agreement. All of Sunrun’s solar plans come with a “worry-free” warranty, which covers equipment repairs and replacement, including parts and labor. Sunrun installations also come with a roof warranty that guarantees any roof penetrations remain watertight for 10 years. Very quick tidy, on time and professional with a great customer service very happy with Sunrun solar. The customer service was conducted in a professional manner.
This company takes absolutely no responsibility, just your money.
The lease allowed the solar industry to flourish and grow – at a singularly rapid pace. Those Solar Guys is the premier site for solar information and resource to connect you the solar companies people love. A net promoter score ranges from -100 to 100 and measures the likelihood that a customer will recommend a company’s service.
Finally, Sunrun sent out a team to remove the panels so we could fix the leak. Two months later, a team came out to take the panels off- which was great. Except, to this day (December / 9 months) no one has showed up to fix the inverter, despite several no-show appointments. Without the inverter functioning, we aren't getting any solar power.
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To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our partners. For those seeking to buy panels instead of leasing them, other companies may also offer better deals. Overall, the company is well-known but suffers from poor customer reviews and is generally viewed as more expensive than its competitors.
I took your advice and selected low cost Chinese Risen panels with a more expensive inverter. The installation went on smoothly with the Electrical Engineers and the installers answering my numerous questions and taking me through what they were doing at each step. Great installation team I would say, without doubt. They were very friendly while being professional.
And that's the point when the money will come back to you if you actually qualify for it. And then at that point, you can pay it towards your loan to get a lower loan amount.” I wasn't that pleased about that section of it. There are multiple ways to pay for a Sunrun system, with eligible customers able to go solar for $0 down.
You will end up paying both for the solar and your electric. It will only produce a quarter of what you use and you will pay almost $100 more monthly. My salesman was John do not trust him or the company.
Sunrun might make the method of going solar more cost effective for some owners. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
All of Sunrun’s solar panels are covered by Sunrun’s 10-year warranty. This warranty covers all parts and labor costs for equipment replacement and system repairs. Though this is shorter than the industry-standard 20- to 25-year warranty, it is highly comprehensive. Installed in your garage or outside of your home, Brightbox offers battery storage in a variety of sizes, adapting your home’s energy needs. The This Old House Reviews Team has followed a secret-shopping process with thebest solar companiesin the United States to determine the best of the best. Read our review of Sunrun’s services, purchasing options, and warranties to decide whether it’s the best solar provider for your home.
Sunrun may be a good and practical choice if you’re looking for a quick, practical, and cost-effective way to go solar, as the company provides a variety of customizable payment options. Sunrun doesn’t provide a whole lot of public information when it comes to the exact specifications of its solar panels, so it becomes a little tricky to assess. Regardless, if you're going to lease or buy solar panels from Sunrun, you're likely to get top-tier equipment.
They organized the grid connection and kept me informed as to what was occurring at all times. The system provides a lot of energy even through our cloudy winter weather and has performed as well as promised. A good friend of mine recommended Sunrun Solar to me and our experience with them was fantastic.
Getting to 100% is not always possible or most beneficial, especially for the homes in northeastern states . The BBB has given SunRun an A- rating and certified status. By analyzing Sunrun’s interactions with consumers and responding to customer concerns, BBB determined this grade. Customers have expressed a variety of opinions about the business, with some praising the salespeople and others complaining about payment difficulties.
I have spoken to over 5 different people and now a new case manager name John who assured me his manager will contact me and of course she has not. I just want someone at Sunrun who has the authority to resolve my issue or let me out of this contract so I can go with someone else. I’ve never had such horrible customer experience under Vivint Solar-wished they never sold the company to Sunrun.
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